Dramatic Training Solutions specialises in creating tailored training programmes that fit the prevailing cultures and specific requirements of the companies with whom we work. We don't offer "off-the-peg" solutions.
The training we create is experiential in nature and usually delivered in a workshop format. Our team of professional facilitators and specially trained actors create powerfully unique and relevant training situations that open people's minds to new and valuable ways of thinking. Our delegates tell us that the effect of our training has changed not only the way in which they think, but the way they behave.
We specialise in soft skills training which includes; sales training, management training, customer service training where people and attitudes make the difference. We deliver programmes in the areas of:
This is a thoroughly practical one-day workshop. It will provide a clear method for handling the complexity and dilemmas of everyday negotiation. It uses the images of red, blue and purple to identify a whole range of negotiator’s behaviours and links these to the four phases’ common to all negotiations; - prepare, discuss, propose and bargain. ...
Complete Telesales Skills is a one-day workshop that will take you through every major milestone of a successful telesales call. From prioritising outbound calls through to closing, this workshop covers it all. ...
The main focus of this workshop is in developing the sales people’s skills in dealing with people so they really engage with the customers with the overall aim of improving conversion rates and ATV’s. Using an experiential approach using professional actors, sales people will be able to observe sale situations and give feedback, talk to customers...
Closing on the day This full day interactive workshop is a challenging session which looks at giving sales people the best possible chance of closing on the day or getting the very best next steps. The session uses the actors extensively to demo good and bad practise and give all of the participants no matter what level an opportunity to...
If salespeople understand the behavioural cues that people exhibit, they can tailor their presentations accordingly. In this workshop we teach salespeople how to do this effectively, first by giving a basic overview of type, and then by applying the concepts through role-play forum theatre and active learning on day two using unique experiential...
There are 101 ways to improve business, and in increasingly competitive markets it is evident that in order to gain that ‘edge’, every facet of a company needs to maximise its effectiveness. The day will be highly interactive and experiential whereby the trainer will coach and facilitate the group in a relaxed atmosphere. This will encourage...
Once you have won the account it is very important that this hard won business is given the high status it deserves, (it costs approximately six times more to get new business than it does to keep your current customers). This part of the programme concentrates on key account management giving delegates ideas and tips to stimulate new...
The major difference between coaching and other skills is that the coach’s primary responsibility is to enable and to empower the person who will carry out a task to own that task and see it through to completion. The goal of a coach is true delegation - to be able to leave the individual or team to perform to the best of their ability, while the...
This workshop will give participants the opportunity to experience and practice 3 key areas of change management...
This introduction to management course is designed to help managers understand the initial skills and responsibilities that go with first line management....
This one day course will introduce recruitment best practice managers and remind them how important it is to take on the right people. Recruitment, interviewing and selection is a time consuming and costly process. Selecting the right candidate can bring huge benefits to the company and clients - but making the wrong recruitment decision can...
Since no one leadership style or behaviour works in all situations, leaders and managers need first of all to be able to recognise their own leadership style and behavioural characteristics. Secondly they need to be able to understand what makes a good leader and as a result make appropriate changes to their own leadership style so they become more...
“A business meeting consists of people coming together for the purpose of resolving problems and making decisions; they bring the right people together to pool their knowledge for a defined purpose.” ...
To make the most of a performance appraisal system it is important for everyone to approach it with a positive frame of mind....
Communication is an interactive process – It involves at least two people. Each person is trying to get his or her message across to the other/s to ensure a joint understanding. Too often the communication process breaks down. In order to communicate effectively we must learn to listen effectively and that can be difficult, particularly when we...
The ability to plan long term while maximising performance in the short term is a must for all sales managers. This course will help delegates to map out a route to success and build their analytical and team planning skills. Before training managers will be asked to carry out some research, this will help them to gain a clear picture of their...
Many organisations state that: “Our people are our greatest asset” therefore managing their performance is crucial to the success of any business. This 2 day workshop is a practical and challenging way for participants to identify the role of a manager when improving individual and team performance as well as practicing the key skills in a...
The Golden Indicator is a self-report questionnaire designed to make Jung’s theory of psychological types understandable and useful in everyday life. Golden results identify valuable differences that can be a source of much misunderstanding and communication. ...
There is no way you can make difficult people change and suddenly become sweet and amenable. Such change can only take place when the individuals concerned desire it and work towards it. So, if you can’t change them, the only thing to do is change your own reaction to them. ...
It can feel really daunting standing up in front of others as the 'expert'. People expect a lot when they watch a presentation and it can be difficult to keep people’s attention and engagement. Our approach to presentation skills is about enlivening, inspiring and motivating the people who are in our audience for whatever reason. ...
At work we need to influence people just about all of the time. It may take the form of gaining support, inspiring others, persuading other people to become your champions, engaging someone's imagination, creating relationships. Whatever form it takes, being an excellent influencer makes the job easier. ...
This one day workshop is individually tailored for each client's specific needs; it aims to be a more advance presentation skills course for good presenters that want to take it to the next stage. This course can be delivered to very small groups or even one to one if required. You will be encouraged to develop what already works about how you...
Training is a positive part of what makes any organisation work; it should be credible, effective and make a real difference. These 2 days will give the delegate an understanding of training needs analysis, planning, facilitation and delivery, as well as looking at evaluation and follow up. Trainers will also pick up a multiple of ideas that they...
Introduction It is important not just to welcome complaints but actively encourage them and then we have to have experts to hand them so we can turn them into wow moments of truth to use as opportunities to build customer loyalty. We know that for many reasons most customers don’t complain, it can make them feel bad and puts them at the wrong...
This workshop can be run as a one or two day course, the second day is all about practical application and is highly recommended. This course is all about the key people skills required for brilliant customer service, these fundamental skills are essential for all aspects of customer interaction giving and creating more wow experiences that...
Course duration: Preferably 2 days but can be done over 1 day Managing a customer service team is becoming an increasingly demanding role. Customer service managers have to manage the team and each individual in the face of ever-increasing stressful situations, whilst at the same time ensuring that the team stays motivated. This course is...