Benefits to you
- Understanding what makes for an effective letter/email/report
- Knowing how to prepare effectively
- Understanding the impact of tone and personality in written communication
- Being able to communicate your message effectively
Who should attend?
Anyone who deals with letter/email/report writing on a regular basis and wishes to improve written communications.
Content to include
Letters/Email
- What makes an effective letter
- The Sales Person in an Envelope
- How do you start (preparation)
- Creative ideas and language
- Spotting the bad letter
- Developing tone and personality
- Email language and layout
- Communication
Report writing
- Setting the objective
- Researching and organising information
- Structuring the report
- Keeping it clear and simple
- Layout and the finishing touch
