The cornerstones of brilliant customer service

Key outcomes

• Improved communication skills
• Awareness of personal style and impact
• The ability to engage and connect with customers
• Improved emotional intelligence

Course highlights

• The importance of attitude: Participants are made aware of the impact of negative filters on their ability to connect and develop relationships with customers.
• Understanding what customers need and how they want to be treated.
• Making a connection and maintaining it: A workshop in soft skills such as listening, questioning, empathy, body language and vocal tone.
• Personal style and preferences: Exercises and demos to bring to life the importance of personality type on connection.
• Forum theatre, actor demos, case studies and role plays: - Throughout the workshop participants can see the techniques being taught bought to life using the actors in different ways depending on the participants needs. All scenarios will be specifically written for individual companies so they are relevant and current.