Telephone Sales Master Class

Benefits to you

• Questioning and Listening skills
• Establishing effective customer communication through rapport building techniques
• Winning business from enquiries
• Building the case for your product
• Handling difficult and aggressive customers and resolving problems successfully
• Handling objections and securing business

Content to include

• Successful preparation
• Understanding the buyer
• Overcoming resistance
• Dealing with the gate keepers (receptionists P.A.’s etc)
• Questioning/listening skills
• Persuasive benefit selling!
• Selling the benefits of series and campaigns
• Adapting to personality styles
• Role plays