To make the most of a performance appraisal system it is important for everyone to approach it with a positive frame of mind. Care should be taken to present the process as a means of:
- Learning from the past, as an aid to the future
- Recognising abilities and potential
- Developing knowledge, skills and attitudes
- Building on successes and overcoming difficulties
- Increasing motivation and job satisfaction
- Enhancing relationships and fostering teamwork.
Delegates will realise all of the above benefits by attending this highly practical workshop; learning through realistic role-plays using trained corporate role-play actors
Who should attend?
Managers wishing to develop their interview skills for various work situations.
Content to include
- The benefits of performance review
- Evaluation of the present system
- What is a successful appraisal
- Preparation
- Structuring the interview
- Building rapport
- Body language
- Questioning and listening
- Giving positive and critical feedback
- Dealing with unexpected reactions
- Setting goals
- Gaining commitment
- Follow-up
