Benefits to you
- Identifying the role of the manager
- Developing all the soft skills needed to manage performance effectively
- Learning how to coach your team to come up with their own solutions to problems
- Know how to give good feedback even when the feedback is developmental
- Being able to motivate poor performers as well as challenging high flyers
Who should attend?
Managers with existing experience who wish to further develop their management and leadership skills. Those managers with experience but little formal training in the development of team working.
Content to include
- Forum Theatre: A performance management scene will be played out by the actors where participants are able to interact and improve the action
- The Role of a Manager: Consensus decision making exercise on key skills and competences drawn out of the Forum Theatre
- Communication Skills: A practical workshop using the actors in games and exercises
- Influencing
- Questioning
- Listening
- Empathy
- Performance Coaching: Sketches to highlight the difference between push and pull and command and control and coaching
- G.R.O.W. Model: Bespoke role-plays to practise goal setting, delegation, coaching etc.
- Giving Feedback: Using the B.O.F.F. model
- Recognising and rewarding success
- Understanding levels of performance and appropriate coaching
- Dealing with poor performance: More opportunity to practise the above in case studies and role-play
- Action plans and evaluation: An opportunity to identify areas to develop and improve within their own and others performance
