Who should attend?
For anyone who has face to face dealings on a regular basis.
Content to include
- Forum Theatre ‘The perfect interview’
- Scenarios
- Giving feedback
- Dealing with conflict
- Difficult situations
- Linear Probing and Active Listening
- Approaches to Conflict Resolution: Conflict management techniques such as compromise, collaboration and assertiveness.
- Reducing Negative Stress: Techniques for stress reduction and gaining control in emotional environments.
- Structure and control
- Tools
- Criteria Interviewing
- B.O.F.F.
- E.C.T.
- S.M.A.R.T.
- Bridging techniques
- Outline of key employment law
- Behaviour types: Assessment of various difficult people types
- Bespoke role-plays
