Benefits to you
- Understanding the key elements of emotional intelligence
- Understanding the role of emotions in motivating us and goal achievement
- Learning the social skills of influence, communication and conflict management
- Being able to stay in control when emotions are running high
Who should attend?
Anyone who wishes to develop skills in handling emotional aspects of interpersonal relationships and motivation.
Content to include
- The Hard Case for Soft Skills
- What is Emotional Intelligence
- E Q self test
- E Q Competencies and Benefits
- Emotions and Complex Decision Making
- Increasing Sensitivity to Verbal and Non Verbal Signals
- Empathic Inquiry
- Effective Communication
- Giving and Receiving Feedback
- Assertiveness
- Developing Trust & Business Relationships
- Surviving Office Politics
- Handling Conflict
- Anger Control
