Face to Face Selling Skills

This is a highly practical workshop using corporate role-playing actors on both days to create a challenging, interactive and memorable course. Forum theatre will be used on the first day and a scenario will be created using two actors, which is totally bespoke to your businesss Field Sales Team. Delegates will have the chance to critic it, coach the actors to do a better job and even step in and take over themselves.

This will be interspersed with skill boosting exercises and the tools to improve and develop ready to practice in full role-plays with the actors on the second day. These will consist of case studies written especially for the day and will deal with realistic, difficult and challenging meetings with clients. Delegates will participate, observe and give and receive feedback.

Benefits to you

• Appointment setting
• Building stronger and mutually beneficial relationships with your customers
• Overcoming objections and closing the sale
• A safe forum in which to practice new skills in scenarios tailored to the individuals needs

Who should attend?

Any new staff involved in face to face selling, or those with some experience but no formal training.

Content to include

• The 'perfect meeting' - Forum theatre, a chance to watch critic and change the interaction between customer and sales person.
• Review of the Sales structure
• Appointment making
• The soft skills
• Rapport building
• Body language
• Questioning
• Listening
• Dealing with difficult customers and situations
• Understanding the buyer
• Objection handling
• Individual role-plays