Balancing Life and Work

June 13th, 2009

There is an adage that you should work to live, not live to work. To put it another way, there is more to life than work. Obviously, many people do see their work as a priority and feel they need to work excessively long hours whilst being reluctant to take their full entitlement to annual leave. However, they are not just short changing them self by taking this attitude. They can end up being a drain on their employers.

A good work/life balance pays dividends. Here are some of the benefits that arise when someone takes the time to manage their personal development outside their employment.

Studies have found that these employees have more loyalty and commitment to their employer if they feel they are being valued and treated well. This means that staff retention if higher, thus keeping the costs of recruitment down.

If an employee’s psychological and physical health is good they are far more likely to have good relationships with their co-workers. Similarly they will produce better work both in terms of quantity and quality.

Employees need to think about their values and consider what is really important to them. They should also spend time thinking about their health.

Rewards and Motivation

June 12th, 2009

Any management training course will acknowledge that there are a number of ways to motivate your team. Certainly, you need to be charismatic and ensure that you communicate honestly and openly with your team. However, the most immediate way to motivate anyone is to reward them.

When you talk of reward, the first thing that comes to mind is money. Indeed, if you manage a sales team, you will know that they can become very motivated when there is a financial prize on offer. To be fair, almost anybody can be motivated by money if the sum is sufficient. In fact, if an employee cannot be motivated by money, you might question why they are working for you.

Some employees respond well to the idea that they will receive an award. Actually, what they are responding to is the idea of recognition. One of the easiest ways to give staff the reward of recognition is to simply thank them.

This can be simple verbal thanks given one to one. A written word of thanks is also appreciated. In fact, many companies have certificates which are given out for exceptional performance. Often, cynical employees will not see certificates as a personal and sincere form of thanks. However a personal letter will be appreciated. Giving thanks in a group setting can be most effective.

Up-selling

June 12th, 2009

Sales training often concentrates on how to get new customers. A potentially more lucrative market is often over looked, which is selling to existing customers. This can be done either by up-selling them to a more expensive, and more profitable, product or service, or by cross selling them something else as well. This is known as relationship based selling. By building long term relationships, marketing costs will decrease as sales increase.

The simple fact is that people would always rather do business with people they know and trust. This can often result in sales even where there may be price or quality issues.

Some of the points to focus on when considering relationship based selling are as follows:

There needs to be regular communication with customers. This can take the form of newsletters, preferably sent by email. This is not expensive and the emails can either be based on latest offers and be strictly business or it can include more personal details such as employee profiles.

There has to be a very clear commitment to what the customer wants and notice needs to be taken of evolving needs. This is done by asking and listening to your customer’s feedback and acting upon it.

Tenacity

June 11th, 2009

It doesn’t how much management training you receive there are certain truths which can’t really be taught. Whilst the following core beliefs are widely presented as essential to business success, they are attitudes which are usually part of an individual’s psychology. People can be reminded of these attributes but it has to be their own personal development and ambition which drives them to take on board the lessons.

One of the first strategies for success is to actually focus on innovation and opportunism. Actively seek out the chance to break new ground.

Always look at how you could improve your product or service. Are there more efficient ways you could do things?

Never be afraid to fail. After all, someone who never fails is clearly someone who is not trying hard enough. Clearly they are working within their own comfort zone. After all, every failure is an opportunity to learn and discover new things. The discoveries are not limited to the subject areas where the failures occur. Perhaps the really important findings are what you learn about yourself.

Remember that only you can control your own future. Accept responsibility for your actions. Go further and relish it.

Whatever you do, see it through to the end. The tenacity to not only attempt something, but to keep trying no matter what happens is paramount.

Outsourcing Telesales

June 11th, 2009

One of modern life’s nuisances is the telesales call. You get home from a hard day at work, start thinking about a relaxing evening and the telephone calls start. Many of them are apparently surveys, but if you resist the urge to hang-up, you find you are being asked whether you would care to meet a salesman, or, in the case of companies with whom you already have a relationship, to buy something else from them. Perhaps, the most annoying calls are those which involve answering to find nobody there. This is one of the problems caused by automated dialling, where you are called, but there is no-one to speak to you when you answer.

However, whilst there is undoubtedly a downside to outgoing telesales calls in terms of public perception, the fact is that it works and is a cost effective way of increasing business.

The desire to carefully target sales drives and the requirement for the latest in monitoring systems has led to many companies outsourcing their telesales operation. This also enables a company to use professional telesales people, who have received thorough sales training, as and when they need them rather than having them as a permanent overhead. Before outsourcing, one should carefully weigh up the full cost and consider whether the job could be done better in-house with a little capital investment.

Review Meetings

June 10th, 2009

Managers need to ensure the personal development of their team members and one of the most effective ways of doing this is regular review meetings. The more frequent these meetings, the greater the opportunity for improving team performance.

Any review meeting should relate to specific projects. The agenda should start by looking at how much of the task has been achieved and how that relates to where you have aimed to be at this time.

Make sure that everybody contributes to the meeting. The following are some of the areas which may repay consideration.

Ensure that both the team and the individuals who make up the team have a complete understanding of the task objectives.

Are the team member’s skills correct to meet those objectives? Is there any mentoring within the team or short term training needs which can be addressed?

Is communication with the team open and complete? Is information given as required? Is there any information that needs to be provided sooner or more regularly?

Is the balance of responsibility within the team fair? Are there individuals being underutilised?

Make sure that the necessary resources are in place to satisfactorily conclude the task.

Finally, remember any review is an opportunity to discuss what has gone well and how you can repeat those successes.

Recruitment Interviews

June 10th, 2009

Whilst any full management training course will include information on recruitment processes, the information conveyed will often lay dormant in the minds of the delegates as they may go for long periods without being involved in recruitment. In fact, every time a manager goes into the recruitment process, they should take some time to think about it or find themselves learning the same things from the same basic errors again and again. Always plan meticulously.

One of the most basic points is that the people you interview should be made to feel welcome. If you want to attract the very best candidates to your team, you need to ensure you come across in as positive a light as possible. Do not indulge fantasies of self-importance. In any case, the more relaxed a candidate is, the more likely you are to get an accurate picture of their strengths and weaknesses.

Remember to ask open questions. ‘How would you describe yourself?’, and ‘Why do you want to work for us?’ are good examples. These will allow the interviewee to speak at length. The more freely someone speaks to you, the more you will understand them. For example, notice what they prioritise and consider important.

Creativity

June 9th, 2009

Many managers feel that they need to be so focused on their career development that they, ironically, end up forgoing true personal development. Managers spend a large amount of their time fire fighting, that is, dealing with day to day problems. This means that they often forget to foster their creative skills.

In fact, managers need to nurture creativity so that they can think ‘outside the box’. This means that they are able to look for and recognise opportunities for new products or services. They might be inventing something brand new or improving on a current concept. The important thing is that managers, and indeed entrepreneurs, have a pro-active attitude.

Everybody can benefit from greater creativity. There are a number of ways to tap into it. One suggestion is to take time out every day to meditate. Spend the time somewhere quiet where you will not be interrupted and try to clear your mind of everyday concerns. Picture your mind as a blank canvas on which to paint your creativity. Don’t try to steer your thinking in any way. Allow your subconscious full flow.

There are many training courses which focus on creativity and many methods which will repay time spent investigating them.

The Four Stages of Learning

June 9th, 2009

Management training is a very large subject area. In fact, even the way in which training is carried out most effectively has become a subject area in its own right. One of the methodologies used by many types of trainer including sports psychologists is known as the Four Key Stages of Learning.

The first stage is known as unconscious incompetence. This is where not only do you know how to do something, you don’t even realise you don’t know how to do it.

The second stage is conscious incompetence. This is the stage at which you learn the most. You discover your limits and what the challenges are in learning a new activity or task.

The third stage is conscious competence. This is the time when you need to practice and keep practicing. The basic skill is learnt but not yet mastered.

Once you have learnt an activity to the extent that it is almost automatic, you are ready to move onto the fourth key stage of learning. You have probably worked out already that this is known as unconscious competence. This is where the task or activity can be done without conscious thought. This frees you up to think about more complex matters.

Talk to Your Staff

June 8th, 2009

Have you ever worked for an organisation where there is a manager who is described as brilliant, but not a very good manager? That person may well be ‘brilliant’ but the thing they are not brilliant at is management. The faults of these exceptional individuals can vary from a genuine shyness to an almost certifiable lack of soft skills training. One thing is certain, if those people are highly valued they need to engage in some one-to-one management training in order to improve their communication skills and personal skills.

In the worst cases, these managers will avoid eye contact with staff as they slide into their office. A manager needs to demonstrate charisma. If you are leading people, you should be presenting them with open body language, and preferably a smile, whenever you see them.

However, some might see the above as ‘nice to have’, but not essential. Unfortunately the lack of social niceties is usually the tip of the iceberg. It really doesn’t matter how busy a manager is, their prime job has to be to manage their team. They should therefore manage their time so that they communicate clearly and regularly with their staff. Regular memos, team briefings or personal development training and reviews can all be appropriate measures.