The most common thing covered in soft skills training is communication.

Communication is, of course, a two way process and whilst people usually have some understanding of how to get their message across they often forget the importance and benefits of listening. The fact is that the better we understand our environment and other people’s view of it, the better we are able to not only adapt to it, but also shape it. There is a virtuous circle which occurs when you demonstrate to another person you are listening. By ensuring the appearance of listening, you are far more likely to actually listen.

Here are some simple things which can assist you in listening.
Concentrate on listening. Don’t be distracted by phone calls or other interruptions. Do not fidget.

Encourage the speaker. Express through your body language and verbal cues that you are listening and want the speaker to listen.

When responding, use the same words that the speaker has. By doing this, you demonstrate to the speaker that you share an understanding of what they are saying.

Don’t be afraid of silence. You don’t have to jump into every gap. Let the speaker collect their thoughts and ensure they have finished before you respond.