Archive for January, 2009

Staff e-Learning – A poor substitute?

Tuesday, January 20th, 2009

Much has been reported in recent articles about the need for businesses not to stagnate the learning and personal development of their staff during this recession. If companies are to emerge strong and competitive, then their personnel need to be at the leading edge of their field; informed and educated.

However, since cash flow is only trickling at the moment, some companies are looking to cut back on their off site training course budgets and focusing instead on e-learning; utilising technology (generally the internet) to deliver training packages. They should beware though; in some cases it might be a little cheaper but there are some significant disadvantages to e-learning:

  • e-learners can suffer poor motivation as they are often working on their own
  • they might fall behind in their study due to lack of a proper timeframe and structure
  • they don’t get the experience of fellow trainees who might otherwise share views and experiences in the classroom
  • they lack the one to one, face to face interaction with a tutor
  • e-tutors may not always be available when they’re needed
  • poor technology such as slow internet connection or computer problems can greatly hinder the service
  • the student might have to have quite high ICT skills in the first place
  • e-courses often lack the ability to simulate hands-on techniques effectively

BETT on Technology

Monday, January 19th, 2009

Technology is now an integral part of business, and its usage can provide the backbone to implementing new skills learnt on a management training course or any kind of personal development.

Last week saw the British Education and Training Technology (BETT) Exhibition at London’s Olympia centre. Its aim is to showcase a range of International and UK education technology products, practices and resources designed to assist in new learning and skills development.

The show is an annual event bringing in nearly thirty thousand visitors, and as the organisers put it ‘brings together the global teaching and learning community for four days of innovations and inspirations’.

Although much of its focus is on school education, it also provides information, resources and ideas for ICT (Information Communication Technology) heads to improve their networking and collaborative systems.

With many organisations supporting their off site training with in house packages and intranets, there were bound to be some exciting new products and applications at their disposal, exhibited at the show.

It’s also an opportunity for businesses that operate in technology markets to look at new products which they may want to distribute. One of the many new products exhibited is a GPS child finding device, not dissimilar to a wristwatch. Salesman might be interested in a smart phone which doubles as a projector.

Good News for Apprentices

Monday, January 19th, 2009

Many wise businesses in the UK recognise the importance in investing in the personal development and skills training of their staff. It’s believed by business leaders and business organisations alike that therein lies the key to businesses surviving and emerging from the recession more efficient and effective.

So the recent news announced by the Secretary of State of Universities, Innovation and Skills that the government are injecting an additional £140m to extend the funding of apprentices, is welcome. It has been praised by the TUC, whose general secretary noted:

“.. funding boost will give thousands of people the chance to re-train or learn new skills as apprentices. We also welcome plans to use procurement to ensure that any private sector company awarded a Government contract is committed to skills and apprentices too.”

It’s expected that £140m extra funding (in addition to the £1 billion already in place for the scheme) will help create an additional 35,000 apprenticeships next year, and indeed Prime Minister Brown has set a goal for one in five young people to be on an apprenticeship within ten years.

Many small to medium sized business managers are looking at this scheme, as well as the government’s ‘train to gain’ scheme to get the long term unemployed back to work, to strengthen their workforce and skills base. However, many still feel that unless more is done for banks to loosen their credit restrictions to assist cash flow, difficult times are still ahead.

TUC Report Calls for Training Expansion

Sunday, January 18th, 2009

The Trades Union Congress (TUC) has recently published a report urging the government to make state funding available to workers facing redundancy. The report, entitled ‘Skills in the Recession’ is positive about the government’s ‘train to gain’ scheme which is providing a £350m injection for small and medium size companies to train their staff. However, the TUC would like the scheme to go further by making it accessible to for those threatened with losing their jobs.

In addition, the report wished to see a relaxation in the benefits rule which states that those in education for more than 16 hours per week are excluded from claiming financial support, believing that extended training and their new learnt skills will help them find employment.

Brendan Barber, the TUC General Secretary commented:

“Providing more training will give the millions of people who have lost their jobs a better chance of returning to work as quickly as possible. The Government deserves credit for increasing investment in training, such as the extra £140 million announced this week to boost apprenticeships.

‘But more can be done, such as expanding Train to Gain to all those at risk of redundancy and removing the ‘16 hour rule’ that discourages benefit claimants taking further education courses.”

It’s clear that the personal development of staff is high on the agenda to help UK industry ride out the recession and emerge stronger, fitter and with a better trained workforce.

Golden Hello

Saturday, January 17th, 2009

In their latest attempt to stimulate the flailing economy the government has announced a scheme to help the long term unemployed return to work. Gordon Brown plans to get 500,000 in training schemes or back to work, amidst fears that unemployment may rise close to the 3 million mark in the next twelve months as some research suggests.

This ambitious plan will be forged by incentivising employers; offering them up to £2500 for every person taken on for training that has been unemployed for more than six months. In addition, £500 pound in training grants is to be offered to parents and carers who have been out of the employed economy for more than five years. Spending for the scheme is budgeted at £500m.

This comes in the face of numerous lay-offs by large organisations up and down the UK, and it’s hoped that this ‘golden hello’ scheme will help turn the tide. It’s a positive intervention by the government and has been welcomed by business leaders and organisations who believe the key to the UK’s long term survival lies in a more highly skilled and diverse workforce.

If you’re organisation is considering taking advantage of this opportunity, you might be advised to put those staff in charge of recruitment on a management training course of their own, as recruitment remains an area in which many managers lack proper skills and tools to carefully select the best candidates.

Advertising - Measuring Performance

Friday, January 16th, 2009

Many managers invest in management training courses to ultimately improve the profitability of their business. No matter which management training topic you choose to focus on, the principle of measurement runs throughout them all.

Advertising performance is an area where many small businesses fail to measure their successes and failures. This is particularly important when considering the notion of ‘opportunity cost’ – the cost of passing over on the next available choice when looking at spending.

Whether it’s through Yellow Pages style advertising, to local newspapers or internet marketing initiatives such as cost-per-click advertising, you must know what your return on your investment is.

You need to train your staff to get into the habit of asking the question of new customers what brought them to your business. You can also ask the question with feedback forms whether written or by e-mail.

Just knowing is not enough, you need to track the value of that custom in terms of profitability and compare it with the cost of the advertising itself over a fixed period of time.

Companies offering advertising solutions are not going to help you with this; it’s not always in their interest to help you analyse your results. If you do so however you’d be in a stronger negotiating position, or may even decide to switch your marketing expenditure to another form altogether.

Customer Service is the Key to Survival

Friday, January 16th, 2009

It’s a tough time for businesses in the UK, and all over the world, and a good deal of focus is being placed by many on battening down the hatches by cutting costs and cutting spending across the board.

However, those businesses that are going to emerge from this economic crisis with strength and market share are those that are placing their focus on excellence in customer service.

It’s time to look at your overall customer service offering and seeing what you can do to improve it. Here are some important considerations you might want to take on board:

Long Term Thinking
It might be difficult, but don’t stop looking ahead to see what product service mix will met your clients needs for tomorrow, next month and next year.

Invest
In your cost cutting mode, beware of steps you take in cutting areas that will affect your customer service experience. Be brave and invest; invest in the personal development of your sales and customer service team with training and brain-storming activities.

Measure
Look at the quality of produce, your service delivery and the customer satisfaction it generates. Only if you can measure it qualitatively and/or quantitatively will you be able to truly know where you can take steps for improvement.

History is littered with instances of companies that have triumphed over adversity in tough economic times to emerge as leaders in their field. When inefficient and inefficient companies fall by the wayside, your focus on customer service might put in a stronger position than ever.

Cash flow management – bad debts

Thursday, January 15th, 2009

In this series of articles on cash flow management, we have explored options that the small business manager has in improving the flow of money coming and going out of their business. If this advice is put into practice, your company is likely to improve their liquidity and increase your chances of survival during today’s current economy crisis.

However, there are always going to be instances when you are faced with bad debt, no matter how much personal development time you have invested into improving your cash flow procedures.

There may be a couple more things to consider when handling bad debt. Many businesses are finding it worthwhile investing in having some form of bad debt insurance - also known as credit insurance.

There are companies that provide you with protection against bad debt, resulting from protracted non-payment or insolvency. Some also offer a service where they will carry out credit checks on your clients, and insure them up to a certain debt level, which will give you a measure of the level of risk you can take when accepting their orders.

Finally, it’s worth mentioning that there is legislation that exists in the UK that enables companies to claim statutory interest and fair debt recovery costs for late or non-payers. Much research has suggested that as much as a half of UK small businesses do not take advantage of this legislation available to them.

Cash flow management – outgoings

Thursday, January 15th, 2009

In this recent series on the importance of cash flow management, we have been focusing on steps the business manager can take to make sure they get the money in more efficiently and effectively. There is of course another side to the coin; that of controlling your company’s outgoings.

Many small business managers get so wrapped up in new business development (and perhaps getting money in), that they do not invest enough time and effort into analysing when best to spend their money.

It’s important not only to be able to have a daily snapshot of your current cash flow status, but also to be able to forecast ahead. This may involve some re-engineering of how you operate at the moment and may mean you have to invest time and effort into the personal development training of your staff and their use of computer software to be able to do it.

Not only will this daily picture and analysis help you better indentify late payers, but you’ll be able to know exactly when to place a new order to your suppliers based on their payment terms in relation to where you are today and what money you are going to get in. Bear in mind, as we have discussed previously, you need to take steps to make sure you are confident about when your invoices are being paid.

You must do everything you can to minimise risk and reduce your reliance on your business overdraft to assist you with your cash flow needs.

Cash flow management – invoicing procedures

Wednesday, January 14th, 2009

This is the third in a series of articles exploring ways in which small businesses can ride the economic slowdown by improving their cash flow difficulties. We have looked at the importance of credit checking, terms and conditions and the handling of late payers - now let’s turn our attentions to an in house solution.

Invoicing and credit control procedures
These need to be reviewed to see if you can make the process more efficient and effective. There mustn’t be any delays in the sending out of invoices to your clients. If you currently use a system where you send invoices out on a weekly, bi-weekly or monthly ‘run’ then you must switch to make it happen quicker. Get rid of the idea ‘that’s how we’ve always done it’ and rethink how you can use technology to speed up your invoicing procedure to make it a daily process.

Daily invoicing by itself is not enough. Even if your payment terms are 30 days or more, you should be sending regular e-mails, faxes or telephone calls to your client’s accounts payable department that your invoice is coming up to be due for payment. It’s important that your credit control team call the client a day or two before their payment run (find out when their cycle falls in the week or month) and make sure your payment is on it.

Consider how you might introduce a discount option for clients that pay on time and penalties for those who don’t. Many companies are nervous about the latter, fearing deterioration in the relationship if the client becomes offended. Consider sending your credit control staff on soft skills development training for assertiveness and communication improvement to make sure they are putting themselves across in the right way.

The more contact you have with your client (done in the right way) the more likely they are to pay you first.