Archive for September, 2008

5 easy steps for the effective manager

Friday, September 19th, 2008

There is no substitute for enrolling in a management training course to expand your skills as a modern manager. But if you can adopt the following five simple steps, your job will become easier and more enjoyable

Clarify your objectives –
Set yourself clear objectives, and make they are SMART - Specific, Measurable, Achievable, Realistic and Timed. If your objectives don’t contain these criteria, they’re not clear objectives.

Prioritise –
Whatever technique you use, you must prioritise your time. Consider what is urgent and important, important but not urgent, and urgent but not important. Tackle them in that order.

Clear your desk –
At the end of the day, file away loose paperwork, and make your desk as clear as humanely possible. At first this may seem challenging. But when you walk in to your office the next day, you’ll feel you have a clear mind to start your day positively.

To do lists –
Finish your day by writing a to-do list for the following day. Be realistic and consider your schedule, don’t write an endless list difficult to achieve, and allow yourself time for unforeseen circumstances. Leave it on your desk to review and action the following morning. Take a highlighter pen, and mark off your task from your to-do lists as you do them. Don’t cross them out. If at the end of the day you have a bright and luminous page, you’ll have a sense of achievement.

Delegate –
Stop trying to do it all yourself, trust in your sub-ordinates and get them to help you. Delegate not just the responsibility for a task, but the authority to carry it out.

Step back and stay positive

Thursday, September 18th, 2008

Managers are often struggling to fit everything in to their day, no matter how many hours they extend it to. Management training courses can give great guidance on time management and workflow systems, but when you get back to the office, things can seem very different.

You must find a way of working that suits you personally. It may be a combination of approaches learnt, and you may feel that some techniques are more useful than others – deciding what works and ditching what doesn’t, is a perfectly acceptable approach.

One of your first major challenges should be to take a step back from your work, or take the ‘helicopter view’ as it is known. How can you begin to try and improve the way in which you work if you haven’t analysed how much time you spend concentrating on which particular responsibilities?

The key to having a successful day is your perception; if you’re constantly telling yourself you’re stressed, and never feel like you’ve done quite enough, then its time for a dose of perspective. When you have specifically identified and tracked how you expend your energies, you may actually congratulate yourself on how much you achieve. Then take steps to make it more efficient, and stay positive.

Don’t confuse efforts with results

Wednesday, September 17th, 2008

Much has been discussed and written about the important of setting objectives as a modern manager. Management training courses will focus on sharpening your objective setting skills, and provide you with an awareness of the need to focus on what you want to achieve.

However, it must be pointed out that there is a typical flaw when it comes to tackling the array of objectives managers set themselves. Instead of focusing on the outcome, too often objectives become a set of activities that need to be carried out. This is a fatal flaw, the whole point about having a good objective, is that it’s only about the result.

Let’s look at some typical examples of objectives a manager might set themselves:

- Improve staff morale in relation to absence
- Investigate decrease in productivity
- Analyse customer retention options

These all look like good ideas at a glance, but when you really drill down, they don’t mean anything! We can all flatter ourselves at the use of flashy verbs in deciding what to do at any given moment, but actually have we made a decision on what specifically we want to make happen?

The next time you set yourself an objective, make it a specific and measurable goal. Follow through your thinking; to use the first example above, say to yourself

“I’m going to find out the factors affecting staff morale by compiling an anonymous questionnaire and inviting informal discussions, and my aim is to reduce sickness absence by 10 percent.”

Make prioritisation a priority

Wednesday, September 17th, 2008

One of the greatest challenges that a manager faces in today’s fast-paced competitive environment is prioritisation. You have a choc-a-bloc to-do list and objectives coming out of your ears, but it’s clear that you can’t get them all done in the time available. Often, asking your superiors for guidance on what’s most important doesn’t help either – they just want them all done!

Trying to prioritise your work flow can be a real head scratcher for even the most accomplished managers. That’s why prioritisation and time management are increasingly prominent subjects in sales training courses and management training.

If you’ve set your objectives properly, they will all have time targets – a specific time period when you want to achieve your objective by. The trouble is, you may have several concurrent objectives running at one time, and they may have time targets that are too distant or similar to help you right now.

A first simple step is to list your objectives, and allocate them a column entitled ‘priority’. Start by allocating them a qualitative or quantitative value; ‘high’, ‘medium’ and ‘low’ or a rating of one to five. This will help to put them into a bit of perspective, and if you have a clash of priority, you’ll know which to tackle first.

Regularly review you priority ratings for your objectives, as they are likely to change over time.

Make your time your own

Tuesday, September 16th, 2008

A common frustration from a middle manager is that they have difficulty in managing their own time. It sometimes seems that the to-do list is getting longer, and the pressure is piling up. It’s easy to blame others, and claim that they are making unreasonable demands on your time, or even that they have changed their mind on when something was supposed to happen by.

The situation is often made worse if you work in an environment where you are subject to regular interruptions from your co-workers and sub-ordinates. If you’re faced with these frustrations its time you took a step back and took a long hard look at the situation.

The person who has the most control over your time is you. Take responsibility for the way you do your work and the time you allocate to do it. This is why many managers take the decisive step to undertake some management training to equip them with the requisite time and work flow techniques to change the way they work.

When you learn to take control of your time, perhaps by learning to prioritise, learning to allocate realistic schedules and learn when to say ‘not right now’, you will stop fire-fighting and starting producing results.

Listening Skills – Stop Jabbering

Tuesday, September 16th, 2008

Any discussion, whether between the salesperson and their client, or manager and their subordinate, only contains two core elements – talking and listening. “Obvious!” you cry, but just how much conscious effort do you put into your listening skills?

It’s fantastic if you have been on a sales training course, learnt new skills and have honed your technique so you know exactly what to say and how to say it. However, have you learnt when to shut up and listen? If you want to become an expert in persuading people, you need to understand them, by listening carefully to what they say.

Those that lack a bit experience in negotiation have some bad habits. They tend to lay out their whole pitch in one foul swoop, putting forward their argument swiftly and conclusively. This is quite simply jumping the gun.

A skilled negotiator will gently feed in their proposal when they feel the time is right. They will keep their questions open; how, what, where, why and when, and even relay back or summarise the information they have just gleaned from the client.

The client must be allowed to answer you’re questions fully. You know where you want to take them, but don’t push them there too quickly. Give them an opportunity to make a connection with you, keep your body language open, and give them reassuring confirmation noises; even a “uh-huh” every now and again lets the client know you’re attentive and following their thought line.

Make sure you really heard and understood what they told you. It will be full of valuable information that allows you to make your pitch specific to them. Check you have understood what they have told you. Never interrupt.

Body Language and Sales

Monday, September 15th, 2008

People are constantly sending out non-verbal communication signals. If you want to get ahead in sales, then you need to become proficient in observing and interpreting your client’s body language.

Even the slightest movement in the other person’s body, hands or face can tell you something about the way they are absorbing your pitch, and how they feel about it. Most of these indicators are unconscious, so if you can invest time into learning what some of these indicators mean, you can get the competitive edge.

You are putting forward your proposal to your client. Here a few of many examples of signals to watch out for in their body:

Folded Arms
They are feeling defensive, perhaps unimpressed or worse; they may strongly be disagreeing with you.

Touching Face
If someone touches their face often, perhaps rubbing their forehead, it’s probably not just an itch – they feel puzzled or are doubtful about what you are saying.

Looking away
If you cannot maintain eye contact, you are losing their attention; they are either bored or distracted.

Body language and its interpretation is not an exact science, but increasing research is being undertaken, which is giving more precise data. If you are manager who has a sales team that may not be closing as often as they should, consider sending them on some sales training to learn the signals of body language.

Watch the Body Language

Monday, September 15th, 2008

Much of a manager’s time is spent with people and trying to get the best out of them. Typically, a lot of effort is put into working on and improving verbal communication skills, without considering another important factor – Body Language.

Increasingly, body language analysis and awareness is being used in sales training and management training courses to give individuals that little bit more leverage in negotiations.

With verbal communication, a manager should have great listening skills. When it comes to the language and signals of the body, good observation skills are required. The person opposite you is constantly giving you a wealth of information, displayed in all manner of ways; the way they sit, their posture, and their eye contact, to name a few examples.

For example, if the other person spends much of the time with their arms folded, this is a sign of blocking. Likewise, if their legs are crossed or they turn away from you, they are feeling defensive and protective. Watch for these signals, if they occur, you must change your approach.

Your goal is to get the person to physically open up, and face you. If you get them to lean towards you, and they are giving you good eye contact, you are on the right track.

The importance of persuasion

Monday, September 15th, 2008

Managers are expected to get results, regardless of how much effort they put in. Often, success or failure in negotiation can be down to how effectual a manager is with their persuasiveness.

As any sales training or management training course will tell you, persuasion is all about understanding certain influential factors. There should be a good awareness of people’s behaviour and attitudes, to decide on the best tactic to overcome them or compliment them, in order to get what you want.

Much of a manager’s time is spent with people, trying to get them to do something. Therefore a good manager must focus on the best way to get a third party to agree to a shared solution, despite holding differing views. The following issues need to be considered:

The alternative view -
You cannot begin to influence and persuade if you don’t understand the other argument.

Questioning style –
Keep you’re questions open; preface them with who, what, where, when and how. This will extract more information than closed questions, which encourage the ‘opposition’ to be defensive.

Your approach -
Are you confrontational, or will you try and work in partnership to agree a solution?

Body language –
Watch yours and theirs and keep your body open; do not cross arms or legs and get out from behind the desk – you must not appear to be closed and defensive

Summarise and propose –
Show you understand both sides of the argument by summarising, and then propose a shared solution, with potential compromises. Your preferable aim is a win-win solution.

Preparing to Recruit - Adverts

Sunday, September 14th, 2008

As any good manager knows, selection of the right person for the job can make the difference between success and failure of your future plans. Management training courses can be helpful in helping you understand what you need to know to recruit, how to define it, and the best methods of attaining it.

Careful consideration needs to be given as to whom the ideal candidate may be, and you need to target your advertising using a medium that is likely to attract them. For example, an advertisement in a reputable national newspaper is likely to elicit a different response to one in the local gazette.

Since you will be managing the new employee, you should ensure that you are personally involved in the structure, wording and content of the advertisement, and not just leave it to the Human Resources department.

Consider attributes that the prospective applicant needs to possess. Some of these will be essential requirements, and some of them will be advantageous requirements. Discriminate between the two, and ensure that the essential ones take priority.

For example, essential requirements may include specific experience in a particular field, a post graduate degree or a unique skill or craft ability. Advantageous requirements may be computer literacy, local knowledge or a level of sales training.