Much is said and written about soft skills training. In common with many subjects, it can become unnecessarily overcomplicated. Let us look at some of the basics of communications skills. Remember, it is always worthwhile reviewing your behaviour as bad habits can creep in very quickly and become the norm.

Communication consists of written, verbal and, most crucially, non-verbal. In fact most trainers will tell you that the non-verbal communication is the most important and potentially powerful part. Let us look at some of those things that make up non-verbal communication.

Good eye contact is essential. It establishes credibility, sincerity and a connection.

Active listening is also important. This is done by acknowledging what someone is saying to you. An example of this is a simple nod of the head. You should also repeat back the key points that have been made to you to show you are listening and understanding.

The key is body language. Many people in public life have realised the importance of this and go on training courses to ensure they give out the non-verbal cues they wish to.

The tone of someone’s voice arguably communicates more than the actual words they use. Use a warm, enthusiastic tone and make sure that you vary the tone of your voice to highlight salient points.

You should also work on your gestures and facial expressions.