It may sound obvious but communication skills are essential to all interaction in whatever context. It is essential therefore, that good listening and speaking skills should be on anyone’s personal development agenda. If there are any specific communication issues within the business then behavioural training can be used to improve the situation.

There have been various estimates of the amount of communication which is verbal and non-verbal. Typically, verbal communication is said to account for less than ten per cent of communication overall. It is therefore vital that you observe and take note of all the non-verbal language conveyed by gesture, voice, and facial expression.

Effective listening involves far more than hearing. It requires an understanding of what the person is saying. If the meaning is not clear then question that person. Don’t make assumptions about what they are saying or focus on saying what you want to at the expense of true two-way communication.

The following are some suggestions to help with effective listening. Pay attention. Show this by responding in a way that shows you are not only listening, but also understand what is being said. Do not interrupt.

When speaking, use straightforward language. Do not speak too fast or gabble. Take pauses to allow ideas to sink in. Take time to understand how to deliver ideas in the richest way possible. Vary the pace and intonation of your voice as much as possible yet still sound natural.