Archive for the ‘Management Training’ Category

Tenacity

Thursday, June 11th, 2009

It doesn’t how much management training you receive there are certain truths which can’t really be taught. Whilst the following core beliefs are widely presented as essential to business success, they are attitudes which are usually part of an individual’s psychology. People can be reminded of these attributes but it has to be their own personal development and ambition which drives them to take on board the lessons.

One of the first strategies for success is to actually focus on innovation and opportunism. Actively seek out the chance to break new ground.

Always look at how you could improve your product or service. Are there more efficient ways you could do things?

Never be afraid to fail. After all, someone who never fails is clearly someone who is not trying hard enough. Clearly they are working within their own comfort zone. After all, every failure is an opportunity to learn and discover new things. The discoveries are not limited to the subject areas where the failures occur. Perhaps the really important findings are what you learn about yourself.

Remember that only you can control your own future. Accept responsibility for your actions. Go further and relish it.

Whatever you do, see it through to the end. The tenacity to not only attempt something, but to keep trying no matter what happens is paramount.

Recruitment Interviews

Wednesday, June 10th, 2009

Whilst any full management training course will include information on recruitment processes, the information conveyed will often lay dormant in the minds of the delegates as they may go for long periods without being involved in recruitment. In fact, every time a manager goes into the recruitment process, they should take some time to think about it or find themselves learning the same things from the same basic errors again and again. Always plan meticulously.

One of the most basic points is that the people you interview should be made to feel welcome. If you want to attract the very best candidates to your team, you need to ensure you come across in as positive a light as possible. Do not indulge fantasies of self-importance. In any case, the more relaxed a candidate is, the more likely you are to get an accurate picture of their strengths and weaknesses.

Remember to ask open questions. ‘How would you describe yourself?’, and ‘Why do you want to work for us?’ are good examples. These will allow the interviewee to speak at length. The more freely someone speaks to you, the more you will understand them. For example, notice what they prioritise and consider important.

The Four Stages of Learning

Tuesday, June 9th, 2009

Management training is a very large subject area. In fact, even the way in which training is carried out most effectively has become a subject area in its own right. One of the methodologies used by many types of trainer including sports psychologists is known as the Four Key Stages of Learning.

The first stage is known as unconscious incompetence. This is where not only do you know how to do something, you don’t even realise you don’t know how to do it.

The second stage is conscious incompetence. This is the stage at which you learn the most. You discover your limits and what the challenges are in learning a new activity or task.

The third stage is conscious competence. This is the time when you need to practice and keep practicing. The basic skill is learnt but not yet mastered.

Once you have learnt an activity to the extent that it is almost automatic, you are ready to move onto the fourth key stage of learning. You have probably worked out already that this is known as unconscious competence. This is where the task or activity can be done without conscious thought. This frees you up to think about more complex matters.

Talk to Your Staff

Monday, June 8th, 2009

Have you ever worked for an organisation where there is a manager who is described as brilliant, but not a very good manager? That person may well be ‘brilliant’ but the thing they are not brilliant at is management. The faults of these exceptional individuals can vary from a genuine shyness to an almost certifiable lack of soft skills training. One thing is certain, if those people are highly valued they need to engage in some one-to-one management training in order to improve their communication skills and personal skills.

In the worst cases, these managers will avoid eye contact with staff as they slide into their office. A manager needs to demonstrate charisma. If you are leading people, you should be presenting them with open body language, and preferably a smile, whenever you see them.

However, some might see the above as ‘nice to have’, but not essential. Unfortunately the lack of social niceties is usually the tip of the iceberg. It really doesn’t matter how busy a manager is, their prime job has to be to manage their team. They should therefore manage their time so that they communicate clearly and regularly with their staff. Regular memos, team briefings or personal development training and reviews can all be appropriate measures.

Good Business Ideas

Monday, June 8th, 2009

Management training courses can seem ever more complicated, but there are certain things which remain true, and probably seem self-evident, in all organisations. Here are some of those truths to think about.

Delegation is always a good thing. After all, as a manager, you can ensure a job is done well by doing it yourself. If you delegate jobs, and delegate them well, you can get a limitless number of things done simultaneously. However, you have to believe in the principal and embrace it. Equally, there will be problems that need addressing but these are by no means insurmountable.

Always remember that if a job is not being done properly, there is, most likely, a problem with someone’s motivation or their ability. If it is the latter, training may well be the answer. If the former, you as manager need to get to the bottom of the problem. Can the individual be motivated? If they can’t, perhaps it is time to part company.

You as manager need to ensure that you create a nurturing and motivating environment. Using an effective appraisal system has a vital part to play in this.

Always plan ahead. Try to do things today that will prevent problems occurring tomorrow.

Empowering Employees

Sunday, June 7th, 2009

Management training courses will spend a lot of time on how to get the most from your employees. They will teach you, as a manager, to understand and use a range of skills to motivate your staff. One of the areas that will repay closer attention is the subject of employee empowerment. Whilst many organisations talk about how important it is, it is the companies who actually practice it who benefit, often at the expense of those who don’t.

Here are some of the key issues relating to employee empowerment.

Communication with your employees is vital. Generally, you cannot give your staff too much information. For example, even quite sensitive information will enable employees to see things from the company’s point of view and understand the full picture.

Give your employees the same level of trust and respect that you would wish to receive yourself.

Fully trained employees are motivated. It’s obvious that they need to be fully trained for their current duties, but you also need to consider their personal development. There are many training courses which benefit employees generally particularly in areas such as soft skills.

Give your team as much freedom as possible in how they carry out their duties.

Talk to Your Staff

Friday, June 5th, 2009

Have you ever worked for an organisation where there is a manager who is described as brilliant, but not a very good manager? That person may well be “brilliant” but the thing they are not brilliant at is management. The faults of these exceptional individuals can vary from a genuine shyness to an almost certifiable lack of soft skills training. One thing is certain, if those people are highly valued they need to engage in some one-to-one management training in order to improve their communication skills and personal skills.

In the worst cases, these managers will avoid eye contact with staff as they slide into their office. A manager needs to demonstrate charisma. If you are leading people, you should be presenting them with open body language, and preferably a smile, whenever you see them.

However, some might see the above as ‘nice to have’, but not essential. Unfortunately the lack of social niceties is usually the tip of the iceberg. It really doesn’t matter how busy a manager is, their prime job has to be to manage their team. They should therefore manage their time so that they communicate clearly and regularly with their staff. Regular memos, team briefings or personal development training and reviews can all be appropriate measures.

Don’t Forget Your Vision

Wednesday, June 3rd, 2009

Organisations often have mission statements, and these can be used intelligently to drive the business forward. The best appraisal systems take the company’s overall mission and cascade down through the various levels of managements so that everyone is heading ultimately towards the same aim. One might put it another way by saying that everyone shares the same goals.

Many would say that goal setting is more the province of personal development than management training. However you want to categorise it, it is an essential part of a flourishing business.
Managers often find that, for all their good intentions, they lose sight of the larger objectives as they cope with the daily cut and thrust of management. They should not allow the day to day tribulations of management to distract them from their most important function, leadership. By setting an example to their team and showing where the organisation’s priorities lie, they can prove most value to a business.

Whatever a manager is engaged in, they should be looking at the larger picture for the business. For example, a problematic employee can be a very negative drain on resources. Instead of trying to cover their weaknesses or minimise the damage they are doing, a manager should look to re-educate that individual so that the subordinate understands the importance of what they are doing and how that will help the company reach its objectives.

Managers delegating to team

Wednesday, June 3rd, 2009

Most individuals are pleased when they are promoted to manager. They feel that all their hard work has been rewarded and everyone enjoys recognition, especially from a personal development point of view. Hopefully, they will also be looking forward to the benefits of an increased salary. However, once the initial management training course is over they may well feel that they have to work ever harder to justify their promotion. This often means that they try to do everything themselves.

However well intentioned their efforts are, this attempt to control everything is ill considered for at least two very good reasons. They are the detrimental effect on the manager’s own personal development and the short sighted approach to teambuilding.

Delegation is the key here. If a manager takes everything onto their own shoulders, they are likely to become increasingly stressed and may even suffer ill health as a result. Needless to say, their output is likely to decrease in quality, quantity or both.

The failure to delegate will also restrict the opportunities for their staff to build their own skill bases and develop to their full potential using their soft skill training effectively. This will hinder the development of a successful, integrated team.

Remember, delegation allows a manager to spend time on those tasks which can only be undertaken by them.

Customer Profiling

Tuesday, June 2nd, 2009

In these days of failing businesses and reduced profitability, the idea of picking and choosing your customers may seem a strange one. However, customer profiling is an essential component of management training and personal development, and can be one of the best exercises your business undertakes.
The best time to do this is, of course, when business is booming so that the thought of turning down work does not seem quite as painful.

Perhaps one of the simplest examples of customer profiling would be carried out, instinctively, by a small business. Say that you are a children’s entertainer or a disc jockey. You work alone, and are happy with the control over the business you currently have. You do not wish to have the headaches involved in expansion. However, bookings are coming in, and you can only be in one place at a time.

Normally, you might be willing to negotiate with anyone who wants to haggle as you would prefer to be making some money rather than none. However, if you consider that these customers are often harder to please and expect more for the reduced rate, you might prefer to turn them down, especially as those jobs are less profitable. In fact the way such businesses usually regulate the amount of work they do is to take the opportunity, in times of high demand, to increase their prices.